At Pet Fine Dining, customer satisfaction is our priority. We offer refunds for products that arrive damaged, defective, or incorrect due to errors on our part. To be eligible for a refund, the product must be unused, in its original packaging, and returned within 14 days of delivery. Refund requests must be accompanied by proof of purchase, such as an order confirmation email or receipt. Items purchased on sale or as part of promotions may not qualify for refunds unless explicitly stated otherwise.
If you believe you qualify for a refund, please contact our customer support team at support@petfinedining.com within 14 days of receiving your order. Include your order number, a detailed description of the issue, and photographs if applicable. Once your request is received, we will review it and notify you of the approval or rejection of your refund within 3-5 business days. If approved, instructions for returning the item will be provided. Return shipping costs may be covered by us in cases of damaged or incorrect items.
Certain items are not eligible for refunds, including but not limited to perishable goods (e.g., fresh pet food), opened products, and items damaged due to improper handling after delivery. Gift cards, promotional items, and clearance products are also non-refundable. If your order was delivered correctly but you changed your mind, refunds may be granted at our discretion, and return shipping costs will be the customer’s responsibility.
